Checkout
Basket, customer details, delivery and payment route without placing a real order.
daily or every 6 hours
Fewer surprises. Faster response. Written evidence.
Your store should keep selling when nobody is watching the WordPress dashboard.
Store Reliability Plan replaces ad hoc updates and customer-reported failures with a controlled operating rhythm. I monitor the critical path, verify backups, update through staging and report risk.
Send the store details by emailA written plan recommendation within one working day.
Reliability Commerce
EUR 1,490 / month
An active store with campaigns and regular releases
P1: within 4 working hours
up to 6 hours of small changes
Four controls that protect revenue
Uptime alone is insufficient. A page can return 200 while basket, payment or delivery remains broken.
Updates
Snapshot, staging and critical-path checks before production.
monthly or fortnightly
Backup and restore
Integrity checks plus a periodic restore test, not merely a successful job status.
monthly or quarterly
Core Web Vitals
Stable URLs and test conditions expose regressions after theme or plugin changes.
monthly or weekly
Three care levels
Every plan includes a report and a defined allowance for small changes. Larger repairs receive a written scope first.
Reliability Essential
EUR 690 / month
A stable store with infrequent changes
- five-minute uptime checks
- monthly checkout test
- monthly staged updates
- monthly backup and CWV review
P1: within 1 working day
up to 2 hours of small changes
Reliability Commerce
EUR 1,490 / month
An active store with campaigns and regular releases
- uptime and daily checkout test
- fortnightly update window
- monthly restore test
- weekly CWV and integration checks
P1: within 4 working hours
up to 6 hours of small changes
Reliability Critical
EUR 2,890 / month
A store with a high outage cost and frequent releases
- six-hourly checkout and uptime
- weekly update window
- quarterly full restore drill
- post-release CWV and integration regression
P1: within 2 working hours
up to 12 hours of small changes
P1 means production, checkout or payment is unavailable. Response targets run on CET working days and mean diagnosis plus a plan, not guaranteed resolution time.
A monthly report without technical padding
The report shows what worked, what changed and where risk is growing. It supports a business decision instead of merely proving a retainer was used.
- 01availability and incidents
- 02checkout scenario results
- 03updates, regressions and rollbacks
- 04backup and restore-test status
- 05Core Web Vitals trend
- 06open risks and next-month recommendations
Responsibility boundaries
Baseline first
The plan begins with a baseline audit. Existing failures and technical debt do not automatically become included work.
Controlled windows
Updates have an agreed window, snapshot and rollback path. Critical software is not blindly auto-updated.
Change allowance
Plans include small fixes up to the hour limit. Features, migrations and large integrations are separate.
Third parties
I monitor symptoms and help escalate, but cannot guarantee a host, payment gateway or supplier API.
Why do first payments fail in WooCommerce?
An anonymised case from Austria. A publisher sells subscriptions through WooCommerce, and the first payment opens the subscription. Support flagged 19 orders stuck at payment. I went through 90 days of orders: about 35 real cases once test accounts were removed.
| Payment method | First payments abandoned or failed | Typical cause |
|---|---|---|
| Card (Stripe) | about 10% | Declined cards, plus a separate cluster of SCA/3DS authentication failures |
| Klarna | about 16% | Buyer closes the Klarna dialogue before finishing (Customer aborted purchase) |
| PayPal | about 4% | No decline reason was recorded anywhere |
| Pay by invoice | about 6% | Buyer was not approved for invoice purchase |
Approximate bands, 90 days, one store.
How it was measured
Read-only queries on parent orders in four statuses: pending, failed, cancelled and trash. Order notes were read too, because support's fixed wording for a resent payment link is machine-detectable.
Why a snapshot undercounts
Pending payment lasts a few days. The order then moves to failed, cancelled and trash, and trash empties after about 30 days. Of the 19 examples support reported, 8 no longer existed. One buyer tried a card, failed 3DS and abandoned Klarna twice, all on the same day.
What changed
A monthly export replaced reading tickets by hand. The technical problem (3DS) is now separated from buyer behaviour (Klarna) and from missing data (PayPal). Questions for Stripe about decline codes in the 3DS cluster, and for Klarna about where buyers drop out, were prepared from the export.
You cannot measure failed first payments after the fact, because the store cleans up its own evidence. Only continuous measurement works.
The sprint report becomes the care baseline
The final sprint report becomes the care baseline. Known risks, regression scenarios and monitoring configuration move into month one without repeating the full baseline audit.
Frequently asked questions
Are repairs unlimited?
No. Each level includes a small-change allowance. A larger incident or feature receives a written scope and price first.
Does monitoring place real orders?
Not by default. The route stops at a controlled point before payment. A full transaction test needs a dedicated test method.
Are updates automatic?
Not for critical components. Snapshot and staging come first, followed by checkout tests and a controlled release.
Do you provide 24/7 support?
No. Monitoring is continuous, but senior response follows the stated CET business hours. True round-the-clock cover needs a separate NOC team.
Can we start without a Rescue Sprint?
Yes, after a paid baseline audit. A recent Rescue Sprint report replaces part of that initial assessment.
Send the store, release frequency and cost of an outage hour.
I will recommend a level, define the baseline audit and identify anything that cannot honestly fit a fixed monthly fee.
Send the store details by email