Terms and Conditions

#Terms and conditions for services and website use

These Terms and Conditions define rules for using wppoland.com and for cooperation with WPPoland in software development and consulting services.

#§1. Service provider and definitions

1. The Service Provider is Mariusz Szatkowski, operating as WPPoland Mariusz Szatkowski, ul. Starowiejska 16/2, 81-356 Gdynia, Poland, Tax ID (NIP): 7393037445, e-mail: [email protected], telephone: +48 729 108 200.
2. Definitions:
   • Client: any natural person or legal entity using WPPoland services.
   • Service: the website wppoland.com.
   • Order: agreed scope and conditions of services, in particular by e-mail.
   • Services: development, consulting, maintenance, and related services delivered by WPPoland.

#§2. Cooperation and contracting

1. Cooperation is based on an Order defining at least: scope, billing model, schedule, acceptance criteria, and contact persons.
2. Order provisions prevail over these Terms.
3. WPPoland may refuse an Order if performance is impossible or unlawful.
4. WPPoland may engage subcontractors in delivering Services and remains responsible for their acts and omissions as for its own.

#§3. Website use

1. Users must use the Service in compliance with law and good practice.
2. It is prohibited to disrupt the Service, including unauthorized security testing, rights-infringing scraping, or bypassing security controls.
3. Content on the Service is informational, educational, and promotional and does not constitute legal advice or a guarantee of specific business outcomes.

#§4. Service delivery models

1. Services may be delivered as:
   • fixed-price projects,
   • hourly projects,
   • prepaid hourly plans.
2. Detailed model, rates, and payment schedule are defined in the Order.

#§5. Acceptance

1. For hourly projects, work reports are the basis for settlement.
2. For fixed-price projects, agreed acceptance criteria apply.
3. Work reports are submitted within the timeframe defined in the Order; unless otherwise agreed, no later than the third business day of the following month.
4. The Client shall raise material objections to a report or acceptance notice within 3 business days from delivery.
5. If no material objections are raised within that period, the work is deemed accepted.

#§6. Payments

1. The Client shall pay on time according to invoice or Order schedule.
2. In case of delay, statutory late-payment interest may apply.
3. Unless otherwise agreed for fixed-price projects, the default split is 50% upfront and 50% after acceptance.
4. Unless the Order states otherwise, invoice payment term is 7 days from delivery of the invoice.
5. If payment delay exceeds 21 days, WPPoland may suspend performance until outstanding amounts are paid.

#§7. Complaints

1. Complaints concerning services or billing can be sent to: [email protected].
2. A complaint should include claimant details, issue description, and requested remedy.
3. WPPoland reviews complaints without undue delay, usually within 14 business days.
4. Invoice-related complaints must be submitted within 4 weeks from invoice receipt; after that period, the invoice is deemed accepted.
5. In case of dispute, the Parties first conduct good-faith negotiations and may then refer the matter to mediation.

#§8. Intellectual property

1. Rights to Final Deliverables transfer to the Client after full payment, unless the Order states otherwise.
2. WPPoland retains rights to pre-existing intellectual property.
3. To the extent required to use Final Deliverables, the Client receives a license to pre-existing IP under Order terms.

#§9. Confidentiality

1. Each Party shall keep confidential information obtained during cooperation.
2. Confidentiality does not apply to information that is public or must be disclosed by law.

#§10. Liability

1. Liability for non-performance or improper performance is limited to the value of remuneration under the relevant Order, unless mandatory law provides otherwise.
2. Indirect damages and loss of profit are excluded unless caused intentionally.

#§11. Termination

1. Either Party may terminate cooperation or a specific Order under Order terms.
2. WPPoland may suspend services in case of material payment delay.

#§12. Force majeure

1. Parties are not liable for failure caused by force majeure.
2. The affected Party shall promptly inform the other Party about the impact on delivery.

#§13. Governing law and disputes

1. These Terms and Orders are governed by Polish law.
2. The Parties will first attempt amicable resolution; failing that, disputes are resolved by the court competent for WPPoland’s registered office, unless mandatory law provides otherwise.
3. If the Client is a consumer, out-of-court dispute resolution options are also available, including the EU ODR platform: https://ec.europa.eu/consumers/odr/.

#§14. Third-party trademarks and symbols

1. The Service may contain references, logos, icons, and names belonging to third parties, including but not limited to:

   • WordPress and the WordPress logo, are trademarks owned by WordPress Foundation. WPPoland is not affiliated with, nor sponsored by, WordPress Foundation.
   • Facebook and the Facebook logo, are trademarks owned by Meta Platforms, Inc.
   • Instagram and the Instagram logo, are trademarks owned by Meta Platforms, Inc.
   • WooCommerce, is a trademark owned by Automattic Inc.
   • Google, Google Analytics, Google Maps and related logos, are trademarks owned by Google LLC.
   • LinkedIn and the LinkedIn logo, are trademarks owned by LinkedIn Corporation.
   • X (Twitter) and the X logo, are trademarks owned by X Corp.
   • Other trademarks, logos, and company names mentioned in the Service remain the property of their respective owners.

2. The use of the above trademarks, logos, and names in the Service is for informational and identification purposes only and does not imply any official partnership, sponsorship, or endorsement by the owners of these marks.

3. WPPoland provides services related to the platforms and technologies mentioned in paragraph 1 as an independent contractor, not as an official partner, representative, or agent of these entities.

4. All trademarks are used in the Service in accordance with fair use principles and for informational purposes, which constitutes permitted use under applicable law.

#§15. Amendments

1. WPPoland may amend these Terms for valid reasons, in particular legal, organizational, or technological changes.
2. The current version is published on the Service.
3. Orders concluded before an amendment are governed by the version valid on the Order date, unless the Parties agree otherwise.

#§16. Consumer right of withdrawal

1. A Client who is a consumer (a natural person concluding a contract not directly related to their business or professional activity) and who has concluded a distance or off-premises contract with WPPoland has the right to withdraw from it within 14 days without giving any reason, under the Polish Consumer Rights Act of 30 May 2014 (implementing Directive 2011/83/EU).
2. For service contracts, the 14-day period runs from the day the contract is concluded.
3. To exercise the right of withdrawal, the consumer makes an unequivocal statement, for example by post to our registered address or by e-mail to [email protected]. The consumer may use the model withdrawal form in Appendix 1, although this is not mandatory.
4. From 19 June 2026, for contracts concluded through an online interface, WPPoland provides an online withdrawal function labelled “Withdraw from contract”, available throughout the withdrawal period; after using it, the consumer receives confirmation of the withdrawal on a durable medium.
5. The right of withdrawal does not apply in the cases set out in Art. 38 of the Consumer Rights Act (Art. 16 of Directive 2011/83/EU), in particular where:
   • WPPoland has fully performed the service with the consumer’s prior express consent, the consumer having been informed before performance began that they would lose the right of withdrawal once the service is fully performed, and having acknowledged this;
   • the subject of the contract is the supply of digital content not on a tangible medium, for example bespoke code or a design, for which the consumer must pay, where performance began with the consumer’s prior express consent and after being informed of the loss of the withdrawal right, and WPPoland provided confirmation of the contract;
   • the subject of the contract is a service clearly tailored to the consumer’s individual needs, that is, bespoke work.
6. If the consumer requested that performance begin before the withdrawal period expired and then withdrew, to the extent the right applies, they must pay for what was performed up to the moment of withdrawal, in proportion to the scope of the service rendered.
7. If the consumer wants WPPoland to begin work before the withdrawal period expires, they give a separate, express statement of consent before work starts, having first been informed that they lose the right of withdrawal once the service is fully performed. WPPoland provides an online consent form for this purpose, the wording of which is set out in Appendix 2; consent may also be given in the contract or quote acceptance. Without such consent, WPPoland begins work only after the withdrawal period ends.

#Appendix 1: model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: WPPoland Mariusz Szatkowski, ul. Starowiejska 16/2, 81-356 Gdynia, Poland, [email protected]
• I/We hereby give notice that I/we withdraw from the contract for the supply of the following service: …
• Date the contract was concluded: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s), only if this form is sent on paper: …
• Date: …

#Appendix 2: model consent-to-begin statement

This statement is given by a consumer who wants WPPoland to begin work before the 14-day withdrawal period ends.

• To: WPPoland Mariusz Szatkowski, ul. Starowiejska 16/2, 81-356 Gdynia, Poland, [email protected]
• Service the consent concerns: …
• Date the contract or quote was accepted: …
• Name of consumer(s): …
• I expressly consent to performance of the service beginning before the withdrawal period ends and I acknowledge that once the service is fully performed I lose the right to withdraw from the contract (Art. 16(a) of Directive 2011/83/EU).
• Date: …

These Terms create a fair framework for our business relationship. We look forward to working with you.